Useful Information

Tipping & VAT (Value Added Tax)

Tipping is not regular practice in Korea.
Value-added Tax and service charges are usually included in the consumer price. However, some hotels and luxurious restaurants may not be inclusive of service charges and VATs.

Mobile Phone (Roaming)

Rent mobile phones or apply for roaming services at Incheon and Gimpo Airports. For more information, please visit the website of each service provider.


Voltage: 220V
The outlet has 2 round holes and also used in France, Germany, Austria, Greece, Turkey and many other countries. In case you don't have multi-adapter, you can buy one at the airport/the duty free shops/convenience stores or borrow from the hotel's front desk.

Emergency & Useful Contacts in Korea

Emergency calls (24 hours)
  • Police: 112
  • Fire & Ambulance: 119
  • Emergency Medical Information Center: 1339
  • Local Telephone Number Guide: 114
For visitors from overseas
  • Seoul's Dasan 120 Call Center: 120 (for foreign language: 09:00-19:00)
  • Seoul Global Center: 1688-0120 (09:00-18:00, weekdays only)
  • Korean Tourism Organization Information: 1330 (24 hours)
Medical Care
  • International Medical Center at Yonsei Sinchon Severance Hospital: +82-2-2228-5880
  • International Health Care Center at Seoul National University Hospital: +82-2-2072-0505
  • International Health Care Center at Seoul St. Mary's Hospital: +82-2-590-2932

Internet Access

Free Wi-fi
  • At Coex: Choose "COEX Free Wi-Fi Zone" on your mobile device.
  • At Coex Mall: Choose "Public Wi-Fi Free" on your mobile device.

Business Hours (at Coex Mall)

Bank business hours
Woori Bank
  • Operating Hours: 09:00-16:00 (weekdays only)
  • Location: Trade Tower (1F), Coex
Shinhan Bank
  • Operating Hours: 09:00-16:00 (weekdays only)
  • Location: Near South Gate 2 (1F), Coex
Kookmin Bank
  • Operating Hours: 09:00-16:00 (weekdays only)
  • Location: Near Megabox theater (B1F), Coex
Post Office
Korea Post
Korea Post
  • Operating Hours: 09:00-18:00 (weekdays only)
  • Location: Near Megabox theater (B1F), Coex
Shopping Center
Shopping Center
Starfield Coex Mall
  • Operating Hours: 10:30-22:00
* Some store hours may vary.
Lotte Duty Free
  • Operating Hours: 09:30-21:00
Hyundai Department Store
  • Operating hours: 10:30-20:00 (weekdays)
    10:30-20:30 (weekends)
  • Operating Hours: 10:00-22:00 (weekdays only)
  • Location: Near Megabox theater (B1F), Coex
Convenience Store
Convenience Store
GS25, CU, Seven Eleven etc.
  • Operating Hours: 24 hours
For more information, please click > > starfield

Business Hours (at Coex Mall)

Korea Travel Hotline

One-stop helpline available as a public service
for local and international travelers

Tel: +82-2-1330
*Available in Korean, English, Japanese, Chinese,
Russian, Vietnamese, Thai, Malay

Diplomatic Missions in Korea

Website :

*Available in Korean, English

Lost 112(Lost and Found Center)

Tel: 182
Website :

*Available in Korean, English

Emergency Calls

Police Department : 112
Fire Department : 119
Medical Emergencies : 1339

* The information above sourced by Korea Tourism Organization